Prefer rich modes of communication

Motivation

Poor or poorly understood communication is a common cause for failures, ineffective teams and interpersonal tension.

Applicability

Any job or environment where more than one person is involved. There even is strong evidence that a single person benefits from communicating with a fictitious partner (such as a rubber duck or a cardboard cutout of your favorite celebrity), a technique known as Rubber Ducking.

Application

Not all methods of communication are created equal. Choose the best available means of communication.

References

The Xebia Essentials Cards

This page is part of the Xebia Essentials, a pack of flash cards about Software Development Done Right. You can get your own deck of Essentials cards in the Xebia store.